» Telecommunications » Complaint / review: COMWAVE - Telephone Service | #14109

Telephone Service

I signed up to Comwave a few months ago.. Despite certain setbacks, unable to get service on all my phones, delay in calling, being charged more for my long distance calls than I was supposed to, voicemail indicator light on telephone will not turn off, even after deleting messages, it did so with my last provider.

The first month it was okay, then after that when ever the internet went off even for a minute, the phone went dead. And I was told that I had to pull out all the cords attached to the telephone line, the router, and the power source, and attach them back again, this sometimes worked the first time, other times, I had to repeat the process several times before I could get back dial tone. This is annoying to me personally because my internet goes down sometimes for a minute or two. I am a senior citizen and would not have taken this service if I had known that I would personally have to try and fix it when ever the internet went.

Some days ago my internet went down for a couple of hours, of course the phone was dead for that time. I expected that, but what I did not expect was that no matter how many times I repeated the process of getting the dial tone back it would not work. I lived without a phone for three days constantly trying during those 3 days to get the phones to work.

Finally I rang Comwave customer service and told them the problem, they had me going from one department to another without success. I then told them that I wanted to discontinue service, because I have a sick husband, and I am in urgent need of a telephone. They told me that if I did that I would have to pay a discontinuation fee of $500.00.

They persuaded me that they could fix it, so I was sent back to their Technical department, but after hours of trying (by them getting me to pull out plugs and place it in different ports etc.). It still would not work. They even came into my computer through Team Viewer, tried accessing my router, when finally after 7 hours with them, I told them that I was hungry because it was now after 2: o’ clock, and I had neither breakfast or lunch. They gave me 13 more things to try after I had my lunch. Nothing worked and I am still without a telephone.

It is now weeks since I cannot get dial tone from them.


Company: COMWAVE

Country: Canada

Category: Telecommunications


Only registered users can leave comments.
Please Register on our website, it will take a few seconds.

Quick Registration via social networks:
Login with FacebookLogin with Google+