Complaint / review / scam report
Service did not work, then would not allow to cancel

The service that was sold to work on my cell did not work. Comwave's tech support acknowledged that it would not work and then refused to cancel the service, alleging that the "cancellation department" would have to call me back to cancel the service. The cancellation department never called back, so I sent an email cancelling the service requesting an acknowledgement of cancellation. This email was not acknowledged. As Conwave did not respond I successfully charged back the charge via my credit card. Months later Rosemary from Comwave's accounts receivable department called me to theaten me with collections as they now want to charge me an additional $50 for charging back the original charge that was made on my credit card for a service that did not work. Rosemary did acknoledge that Conwave received my cancellation via email on June 23. However Rosemary still is seeking collections.
Author: Contact with Author

Offender: COMWAVE

Country: Canada   Province: Ontario   City: Toronto

Category: Telecommunications


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