I was a very happy customer of primus Canada since I took their service. So I decided to go ebilling to help environment. So they have my all credit card information with them.
On September 2008 I moved to US to work and I have grown kids and they do not want to disturb their study so rest of my family stayed in etobicoke Toronto area. On Feb 2009 or March 2009 my 1 year contract with Primus was over and they sent me email to go for another contract. In reply I told them as my family is moving after school exam I do not want to bind any contract and as per their company rule they increase rate by five dollars. That's ok. So when I finalized my moving deal with my movers I called PRIMUS CANADA in 2nd or 3rd week of May (in fact my wife/son called them from their phone line) to cancel phone / internet service starting from June 26-2009. as I had called my movers to pack all the household thing on 26th June.
So I was very happy until June 26th 2009. I packed modem and other stuff and sent them on same day.
When movers done their job I called their customer support on day after (June 27- after checking my line as it was working that time) why they had not disconnected my services. Because on this date (27th ) Some other family had planned to move in and I do not want them to use my existing service. So customer support agent told me we have received your request but I don’t know why your service is not disconnected. Then she disconnected immediately as I told her I was not responsible for bill after 26th June.
Now Primus account department comes in picture. They took my money from my Credit card account directly considering I called them to cancel my service on 27 June 2009. As per cancellation rule if you have not told them 30 days in advance they will charge you one month bill.
I do not under stand how their all department works. When my son called them on May 2nd or 3rd week to cancel services starting from June 26. They sent one letter to my address which contains pre-paid Canada post Express cover letter in which I have to pack modem along with termination letter.
Now after taking money from my credit card I am continuously in touch with cus. support but every time some other customer support agent replies me. Believe me I do not know how many people is handling one complaint?
So DO NOT GO FOR Direct payment.
But After all Why you want PRIMUS As your phone provider?