Over one year ago and after our 3 years contract ended with Primus, we have switch the internet service to Shaw (cable). As per Primus return equipment package, we have send them back the Internet Modem. and they indicated they have received it.
One year later they call me and tell me the Modem that we send was a DIFFERENT MODEL'S MODEM!!! So they bill us almost $300 for it! And because they had TALK to ME and I had no response, so they send my case to collection agency!
First, There is no way we send they a WRONG MODEM!! Shaw uses a different modem, we have no use for 3 to 4 years old modem since all service provider will provide their OWN modem.
Second, Even if it is a wrong model, shouldn't they be sending it back to us or let me know about this!! I call the customer service one week ago and they keep telling me they call me over 20 times at the store! They have my cell number (never call), They have my email (they are internet company that does use email right? ). I don't know what they are doing and I ended up got calls from collector! (They provide the collector my cell number! )
We paid them on time over the the 3 year contract period!! Totally disappointed with their service!
Well, what service?!