Was an on and off customer for a few years (5) as i went to college untill this year i decided to cancel my account like i usually did when i go home from the dorms. This time my modem was labeled as a rental modem, the one I had been using for years and they demanded i return their property.
Talking with customer service it boiled down to "do you have a receipt? " and being a student I don't nessisary keep receipts from 4 years ago. They informed me there was absolutely nothing that could be done without that peice of paper no mater how improbable it was that i had rented the same modem (Serial Number) for my entire shaw lifetime (never returning it after i'd cancel for the summer before either) it was now a rental.
I am going to have give them my modem that they seem to want so badly or pay 300 dollars... so congratulations shaw you muscled my old modem away from me!