I regretfully signed DSL services with Acacanc. The services was terrible. I had to call them many, many times for the unstable connection. Every time, they just argued it is the phone line problem with Bell.
Anyway, it is time for not renewing the contract with Acacnac. I wrote email to their billing department and asked the instruction about how to return the modem. After several round of email, I finally got a one line response reluctantly:
"The cost of the shipping is up to you".
When I sign the contract, the Acanac person never told me that the customer should pay for returning their modem. They even charged me a $50 deposit for the modem and promised that this money would return to my credit card once I return the modem. Now, they silently changed their words in the FAQ section. Saying :
"Due to theft of devices we are now charging $49.95 Canadian for all DSL modems. Once your service is terminated Acanac may choose to buy back the modem at the same price. There is no obligation to purchase the hardware from our customers."
Fortunately, I have all the copy of their web page when I sign the contract. Based on that, I wrote another email reminding them to honor the contract. But this time, the manager of their retention department, who communicates with me about the this matter, simply disappeared.
Anyway, if they really want to breach the contract, I would be very happen bring them to the court.
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