I hate these guys. I signed up for high speed internet and the technician came over 2 weeks ago. right after that I noticed my internet constantly disconnects yet the lights on my modem remains on. I called them a dozen times in a span of about 1.5 weeks, every single day. a technician finally came, but did not fix it at all and the problems continue happening. the technician gave me his cell number to call him again if the problems continue, ok good. so I called him again, he said he'll run some tests for me and call me back. 3 days later no call back, nothing.
I went to live chat and was disconnected a gazillion times due to the internet problem I was having, so I tried calling them again. got passed around like a hot potato and wasted 100 minutes on my cellphone plan (fido) cause I got put on hold like a million times. finally a guy came on and I told him if he doesn't fix my internet by monday I'll cancel service and bring my business elsewhere (probably shaw). he said there's no need for that... just need to isolate the problem and fix it. so after like an hour of him telling me to reset the modem, restart my computer etc etc etc it still doesn't fix the problem. so he put me through to this lady in another province, and she was all like "i am 95% sure its the modem" and she said how first thing monday she'll call me and set me up for a new modem. she even said how she noted it on her calender and she'll call me first thing after she comes in on monday.
today is monday, 4pm. no call.
I'm done with telus, they are so full of shlt. and I'm not paying the $31 that they are charging me. my credit is already bad so I really have nothing to lose by not paying.
and another thing, their support are so f'king useless. I asked whether a phone jack extension cord would slow down the internet connection and one guy said no, and then asked another guy and he said for sure it will.??? are they just guessing? and then I asked whether the problem is with the modem or not, first guy said no its with the network or a problem with my computer. then of course the last lady I spoke to said she was 95% sure it was the modem. unbelievable. their support and so called technicians are just as unreliable as their stupid internet. damn