» Electronics and household app. » Complaint / review: Samsung - HORRIBLE CUSTOMER SERVICE | #826


I am in the process of dealing with Samsung and their "executive customer service" department trying to replace the defective UN55D6000 LED tv I purchased June 2011... it has been in the shop since March 2012... I was told that I would be getting a lower grade model to replace it, when I refused they offered me a UN60D7000 which I gladly accepted. After 3 weeks I was told that it was no longer available and that I could get a refund for my original TV if I wanted. I said no and that I wanted the TV that I was promised. They waffled and eventually said I could have a UN55D6500 (same TV as the one I brought in but with a 3D tuner... poor reviews). I relented and said fine and asked for a timeline. After 3 days of emails I called and asked what was happening. They told me that it was being processed and would have to shipped from British Columbia to Ontario... across Canada... I said that means I am waiting another month... I asked for the refund finally and they told me that it would be too difficult and would take 6-8 weeks to process... flustered I gave up and told them fine please ship me the tv so I can sell it and never buy a Samsung again... as a side note this is the 3rd Samsung TV I have owned that has had issues and has required repair. I will never ever purchase anything with the Sansung name on it and I would advise anyone who is purchasing any consumer electronics to do the same. All told 23 emails sent with 1 or 2 vague replys, dozens of phone calls... over 2 months... still no replacement tv... and they are the rudest people I have ever dealt with on the phone. I am contemplating legal action considering that one individual assured me that I would be recieving a superior model television (UN60D7000) and then lo and behold that individual is no longer working with the company... and then I am dicked around until I have no choice but to go with a tv that while a technically better model on paper (only because of 3D) is rated poorly and I have no use for 3D. I am selling this piece of junk when I get it back and buying a SONY.


Company: Samsung

Country: Canada   Province: Ontario

Category: Electronics and household app.


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