Complaint / review / scam report
Samsung
Customer Service

We purchased a Samsung 50 inch plasma tv in October/08. AT the beginning of January/09 we started getting black horizontal lines across it along the bottom. We called Samsung and they sent out a repair tech for our area. Two months passed and nothing was done...and our tv now had approx 50 lines moving all the way up to the top of the tv. We called Samsung and the customer service rep was very rude to say the least. We were told that the repair company that was to fix our tv went out of business and they (Samsung) must have lost our work order so there was no way of getting a hold of us. We are now waiting for more parts because everything has to be replaced. We have been told the only thing that will be left original is the frame and the stand. HOWEVER, we are still waiting for parts. THREE months later, Samsung has advised they will replace our TV with a 2009 model; however, they will not return our phone calls.
Author: Contact with Author

Offender: Samsung

Country: Canada   Province: Canada

Category: TV & Radio

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