Dear Authorities, please note, I have been using sympatico /Bell Canada for over four yrs, till last November when, the internet started acting up and I contacted the company. Despite number of attempts by the company to resolve the problem, I still had no internet in consistent fashion. Finally, they sent out a tech to my house and according to him, the problem is external and they needed to dig out holes in front my of house. So they did and without my consent they dug out two spots and till now still is not the same as before. I needed the internet and I call them up sometimes in May and have them to cancele it. however, they kepet on charging me regardless. My weekly assignment was to call the company and find out, why they are charging me. They told me they will credit me back. I am still waiting and still they are sending bill to my house. I am fed up witht the abuse and tired and need some one listen and help me with this total nonsense. Please advise. thank you.
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