Complaint / review / scam report
The Brick
Faulty goods!

Do not purchase from The Brick. Avoid at all costs! I purchased a BRAND NEW Samsung HDTV 46" 2 weeks ago and ever since setting up the TV I have had ongoing problems. When I tried complaining to them, they kept telling me that they would call me back and then I would wait for them to call which they didn't. I called them back, and eventually got through to the customer service department. They then informed me to call Samsung directly to address my complaint! What terrible customer service! All they want to do is make a profit and pass the buck. Samsung finally then agreed to come to my house to see the problem. However, Samsung said that they will not replace the TV but will fix the part that is faulty! This is terrible customer service on part of The Brick. I purchased the TV BRAND NEW and they want to fix it! They should replace it.

I will never ever buy from The Brick again! Also, I have issues with their new dinner tables, and kitchen tables that the dinner table was cracked when it arrived, and scratches on the surface of the kitchen table!
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Vaughan

Category: Electronics and household app.


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