I've been waiting for Service Canada to make a decision on my employment insurance for almost two months. My case is pretty straightforward - I worked full time during the last year and paid my taxes and deductions timely (and due to this Service Canada employees get paid their salaries).
I've been getting messages from Service Canada that my claim is being processed all this time. When 42 days passed since I filed my claim I called Service Canada to talk to an agent. The agent tried to find some reason for delay that didn't make any sense to me and at the end she said they will look at my case in next 7 business days...
At this point I realized, that they either lack mental capacity or there's something else going on...(perhaps discrimination).
I already complained to the Office of Customer Satisfaction (1-866-506-6806), but I don't feel it was enough and want to escalate this - to file complaint to every relevant body and perhaps to launch an investigation into their work practices...
The next level to file a complaint will be the Canadian Human Rights Commission. I would encourage anybody who has similar experience to do this. These people at Service Canada should be kept accountable for their work. If they are not capable or unprofessional they should be fired! I'm sure there are thousands of people who would do this claim processing job better.
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