» » The Brick - Sofa set | #204

Complaint / review / scam report
The Brick
Sofa set

From: Andrew Powers [[email protected]]

Sent: Monday, June 18, 2012 5:14 AM

To: Sierra Kwas; Andrew Powers

Subject: RE: The Brick Warranty Department

I`m having a problem with the side chair. It`s starting to peel as well . I want to exchange all of them and exchange them for a sofa, stock number Hazel-S Sofa $599.00.

Please contact me at [email protected]

613--400-4441

Please let me know.

Cheers,

Andrew

From: [email protected]

To: [email protected]

Date: Thu, 14 Jun 2012 08:26:36 -0600

Subject: RE: The Brick Warranty Department

I am sorry.

I am unable to do so.

thank you

Sierra Kwas

Transglobal Services

From: Andrew Powers [[email protected]]

Sent: Thursday, June 14, 2012 8:23 AM

To: Sierra Kwas

Subject: RE: The Brick Warranty Department

I Understand however, when a company is at fault it should not cost us any money.

I don`t use the love seat and side chair daily.

please waive the 10%.

I will have no choice to go to another avenue to get this resolved.

Cheers

Andrew

From: [email protected]

To: [email protected]

Date: Thu, 14 Jun 2012 07:59:30 -0600

Subject: RE: The Brick Warranty Department

Good Morning,

The restocking fee is supposed to be 20%, I have lowered it.

You confirmed that nothing else was defective.

Your warranty states if a non defective piece comes back it is subject to a restocking fee.

thank you

Sierra Kwas

Transglobal Services

From: Andrew Powers [[email protected]]

Sent: Wednesday, June 13, 2012 9:53 PM

To: Sierra Kwas; Andrew Powers

Subject: RE: The Brick Warranty Department

You don't give me time to decide, and it took you people longer.

Why should I take a hit of 10% on my furniture when in fact the supplier admired to the problem.

I should not be penalized for a company problem not my problem.

Thanks

Cheers,

Andrew

From: [email protected]

To: [email protected]

Date: Wed, 13 Jun 2012 12:02:06 -0600

Subject: The Brick Warranty Department

Hello,

These are the options I have available:

1.a credit to keep as is.

-it would be 50% off, what you paid for just the sofa, to keep as is no warranty.

-credit amount 126.18$

-can be used on anything, in any Brick Store

-never expires

-no mininium amount needs to be spent at a time

2.exchange

-send out the same model of sofa

-is made with new bonded leather that looks identical

-may happen again as under quality control alert.

-The Brick will pick up the old one the day the new one arrives

3.reselection

-you get the full amount of 252.62$ for the sofa to choose a new one

-30 days to reselect

-The Brick will pick up the old one the day the new one arrives

-the chair and loveseat are subject to 10% restocking fee if you wish to return entire set

-no delivery charge

-the extended warranty transfers to new product

thank you

Sierra Kwas

Transglobal Services

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Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Ottawa

Category: Furniture & Equipment

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