Complaint / review / scam report
Yak Communications
Horrible company

Ok where to start...

first when i sign up they say they will ship the modem to me in 2-3 weeks it ends up taking 3 months (i still get charged for the 3 months) once i get the modem i have to wait another 3-4 months because they didnt even fking hook my internet up (still charged me) it took me 10 hours to reach customer support (in a TERRIBLE time window)wich i had to do NUMEROUS times to actualy get someone who knew what they were talking about

i got charged for waiting 10 hours on hold each time in long distance becuase its in india i finaly get it all working and the internet randomly crashes about twice an hour (this is yak not my pc i have telus and it works fine) at a random time they decide to take away my internet for 4 months charcing me and not telling me why (paid the bills didnt do anything illigal on it) when i tryed to cancel my shitty service i ended up waiting about 13 hours on hold then they stoped taking calls so the nextday i tryed got a hold of one of them they siad yes wel cancel it yada yda... month later not canceled call again they say they had no records of me canceling so i get it staightened out they shut down my internet but continue to charge me for 6 freaking months they finaly stop charging me for that...AND CHARGE ME FOR THE MODEM I ALREADY RETUNED so in hte end i ended up paying for about 2 years worth of internet i didnt have

all in not ever use yak unless you want the same problems
Author: Contact with Author

Offender: Yak Communications

Country: Canada   Province: British Columbia

Category: Internet & Web


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