BE AWARE BEFORE STARTING SERVICE WITH PRIMUS CANADA!!!
I been Primus Canada customer for few months and I am really glad that I cancelled this service. During my service tenure, I had to wait almost an hour before talking with Customer Service Rep. Also Rep. is from India and unable to understand. Also they charging $4.95 for long distance service which I never used and no explaination or refund for such charges. There were service interruption including completely dead phone line for days and could not talk to customer service even.
After painful period, when I requested to cancelled services, there were horrible experience to process my cancellation request. Note, that there is $9.95 charge to cancel Internet service, so call Hardware handling charge. As they charge in beginning of month, I had to call few times to get my credit back for Internet and Phone service. CUSTOMER SERVICE TOLD ME THAT THEY WILL NOT REFUND YOU AMOUNT $11 AS THERE ARE LOT MORE CHARGES INVOLVED. At the same time, they can charge for amount less than $5. What a rediculus rules!!! Even refund processed, I haven't received any single penny for my refund. God knows when I gonna get my credit money back but writing this to make readers aware of such spams. For any small inquiry, you have to wait for almost an hour on phone and then lucky if you could talk to right person who can really understand and resolve your problem.
For small difference, Bell is better choice!!!
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