Complaint / review / scam report
Bell Canada
Horrible Business Practices

December 1, 2011 a Bell Canada door to door salesman came right in the house at approximately 8:45 pm. He said he knocked but I did not hear any knock. I was upstairs and heard a commotion downstairs and when I went to see what was going on this person was half way up the stairs. He said his name was Ewan or Evan. He didn't leave a business card but he left Bell brochures that he wrote on. He was about 6 feet tall, dark brown or black hair, medium build, and in his mid to late 20s. He was also wearing a light gray suit with a thick black sweater. He was also with a younger woman with blonde hair who looked to be in her early to mid 20s. I think he said her name was Sarah.

I had just returned that day from my father's funeral 4 hours away and was still in shock as he passed very unexpectedly.

I called Bell Canada to cancel my home telephone service at which time I was told by the Bell representative there were 9 (nine) orders attached to my Bell Canada home telephone service account for Bell Internet and Bell Television. This Bell Canada representative apologized a lot for what had happened.

The Bell representative I spoke with promised all 9 (nine) orders for Bell Internet and Bell television would be canceled.

A few days later I got an automated call from Bell Canada saying a Bell Canada technician would be out to install Bell Internet and Bell Television.

I called Bell Canada again and spoke with another Bell Canada representative. This person identified himself as a "manager" in Bell Canada's "retention" department. He said he would make sure there were no orders or charges on my Bell Canada home telephone service bill for Bell Internet or Bell television service. He also said the Bell Canada representative who entered the house illegally was contracted by Bell Canada and would be fired. He also said he would credit my account for this whole experience. This Bell Canada representative apologized a lot for what had happened.

This morning I spoke with "Mario" at Bell Canada after paying $64.02 as a "final bill". I paid this because "Mario" at Bell this morning said there were no notes on my account from "retention" at Bell Canada. I told Mario that Bell Canada was a horrible horrible company and that the "manager" in the "retention" department had therefore lied to me. He said he didn't lie, it was a misunderstanding. I completely disagree Mario's statement. Again, this Bell Canada representative apologized a lot for what had happened.

I just now submitted an online complaint to the Canadian Radio-television and Telecommunications Commission.

For anyone interested, this is their website:

http://www.crtc.gc.ca/eng/home-accueil.htm
Author: Contact with Author

Offender: Bell Canada

Country: Canada   Province: Ontario   City: Oshawa

Category: Telecommunications

0 comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.