This past July 2012, I flew from Toronto, Canada to Los Angeles, California. I inserted my credit card in the automatic check in at the American Airlines check in stations to pay for ONE piece of luggage. Since the machine did not read my card the first time, I inserted it again as instructed. It still did not read it, so I inserted it again and it did not read it and an agent processed my luggage manually, assuring my that since it was not processed at the machine, my card would only be charged once for the time he ran it. As my luck would have it, it was charged THREE times!!
I have since gone through the long, convoluted process of trying to file a complaint with AA about these extra charges, and they will only hear of it via email. An automated response has been sent back to me, acknowledging that they received my email and that they will respond to me shortly. It has been over a month, and they will not respond to any of my emails, nor will anyone speak to me on the phone. They have my money and don't want to talk to me. American Airlines is in no way focused on their customers! Their flight attendants spend the entire flight complaining about their colleagues/work as they scoop ice into cups, with their fake smiles on your way out the door. Absolutely everything else has been stripped from this airline. At list give me my money back!