» Cars & Transport » Complaint / review: Sunwing - Poor flight and service | #14004

Poor flight and service

Worst airline ever.

We paid for the extra leg room seats on a 6 hour flight. The parents and child ahead of us treated the flight like a disneyland jungle gym. The attendants did nothing about it. Nothing. They were generally unfriendly. Upon arrival Sunwing lost the entire flights luggage. Yes, that's right, the entire flights luggage. We waited for hours in the middle of the night to get our luggage, while sunwing offered no apology and looked for someone else to blame. On the way home the check in staff was rude and unhelpful. We complained upon arrival home. Sunwing was responded with LONG time frames between responses and they were unhelpful at ever turn. The only compensation they offered was $100 voucher with so many use restrictions that the voucher is essentially useless unless you book a full fair package with them again. That is not a remedy to a service problem. Horrible airline. Horrible staff. Horrible supervisors and management. Do not waste your time and money with them - no matter how good the deal seems. You will waste your money.


Company: Sunwing

Country: Canada

Category: Cars & Transport


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