» Cars & Transport » Complaint / review: Sunwing - Aggage fees | #4716

Aggage fees

I traveled via Sunwing to Montego Bay, JA for a week's stay at the RIU Negril. I checked 2 pieces of luggage & was a combined 12kg over weight. The Sunwing representative handling my check-in was not only callous in charging me $240, she was also insensitive to the fact that I was celebrating my birthday. There was no where available for me to store any of my things to lighten my load to fit the airline's unreasonable 20kg request for checked luggage, 5kg carry-ons. This was my first & most definitely my LAST time using them; I am very disappointed in the lack of friendly/ accommodating customer service, in addition to the obvious deception in booking "affordable" trips via Sunwing. I cannot recommend Sunwing to anyone, yet alone my loved ones. It's outrageous to charge $20/1kg over (with no cap.) Sunwing is just as bad as Delta: charging $2800 to our Army troops returning from overseas!


Company: Sunwing

Country: Canada

Category: Cars & Transport


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