Since I moved to ottawa in 2006, I have been a permament customer of staples. I probably spnend 2000 years every year because I do shop everything from them.
I have an acer laptop from them with three year plan. Very recently, I had a problem with my laptop. I took it to their shop. The technician told me it is a software problem and he told me he need to reinstall the operating system. He asked me I have to pay 200 dollars. I told him I am a student and I do not have that money. Then he said I have to pay him 80 dollars. I could work on it, but to save time, I paid 80 dollars that he reinstall the same operating system.
He made me suffer to get my computer back. I sufferred alot. He is such a cruel person. Finally after alot of abuse, insult, degrading, I got the computer back with alot of pain.
This man is an evil human being whom I can never imagine such people work for staples. He destroyed my computer. My original operating system with 64 bit vista. He told me he has it and he will reinstall. But he installed on my computer a forged 32 bit vista, probably he compied it from the web. This operating system not compatible with my most of my hardwares. My computer is extremely slow. I can hadly use it now.
I am not sure, but I think he also changed the hard drive, my DVD drive. My DVD drive was DVD super multi DL, now i have DVD rw. I can harldy use it. He destroyed my computer and he snatched 80 dollar ffrom me to destroy my computer.
This is in South keys in ottawa. I went to the shop and told them. But they are extemely rude, disrespectful.
I have spoken to staples complaint officeer called Brenda, he said she will call me in two days, but she did not do. I can not go toe shop anymore because they abuse me. There is a manager called Ruth, she is extremely rude and have no any discipline. I She told me she is going to throw me. He told me she is going to beat me. I managed to control myself.
I now see why people sometimes do a big mistake in their life, some people, like Ruth and Shawn in South key in staples push people to make a big mistake. Ruth insulted me, what could happen if I have to react in response to her.? I see now why sometimes people kill other people. Some people push people to commit a grave reaction. I am glad now I have managed to handle myself.
I now ask Staples to do something about my case. A computer technician called shawn down graded my computer. I have never asked him even to upgrade my computer. The deal was to reinstall the operating system. But he spend more than a week to down grade my computer. I am not able to use the service I hoped from staple.
Please contact me as soon as possible.