About a year ago I was at my parents house and my mother was telling me she had problems with her computer. She brought it to future shop to get it fixed and all her software that she had so they could get clean out the computer and reinstall all her programs again. My mother got her computer back and no software. She asked for them and they told her they didnt have them. I went down there to talk to a manager and he basically told me that because i could be a thief trying to get new software that he could not do anything for me. So becuase there employees forgot to sign the software in my mother was out over $1000 of software for her business.
In oct 2008 we went to future shop and bought a new dishwasher. The salesmen convinced us that it would be better to pay the $150 for the extended warrenty just incase it breaks down. We have it installed and the very next day the door breaks on it, it wont drain the water out and it doesnt clean dishes. We phone future shop and it is almost xmas now and we still dont have it fixed. All they can say is we phoned the repair men in your area to come fix it. They cant do anything more for us. So I am out a dishwasher.
And this one is good. Any one who shops online for future shop be carefull. There is a disclaimer that they can advertise any thing they want but not really supply the same computer. I Ordered a computer online. When i went to pick it up it was half the computer that I ordered. Because of all the recent events i am sure I handled it a bit untactfully. So because the salesman could not he got his manager, he came up to me and said phone this number because i cant help you.
I then told him i want it solved right now so i used there phone to contact there customer service. After an hour talking with them he still told me that he has the right to refuse and orders at any time. When i came home with out the computer my wife called the number and registered a complaint. We were told that we would be contacted with in 48 hours. We waited 3 days for them to contact us. We were told once again there is nothing we can do for you.
How is this fair? We pay money for a product that either breaks down and cant get fixed or we get stolen from or we get told that the product that we wanted to buy actually costs twice as much becasue we can change our ads on the fly?
I think future shop needs to invest in customer service programs so they can properly handle customer complaints instead of saying sorry we cant help you at all, maybe focus on what they can do for the complaint.
Anyways I am out of a computer and a dishwasher, and my mother is out of her software.
Nanaimo BC, British Columbia