I recently purchased 2 Benson sofas Online which were delivered almost 1 month after the purchase date. I didn't make a fuss about the delivery date due to the Covid circumstances, everything is changing. The products (after were opened and tried them) were absolutely poor quality in every aspect and didn't match the advertisement we read online. I tried to call the store in the first week and after so many calls finally I was able to talk to a sales person on the other line. She was nice and led me to believe that I was able to exchange the product but not return them. I stopped at Dufferin store a couple of days after my successful phone call to try another set of couches needed for the exchange. The staff was nice and ready to help, except that they needed the approval of the manager where the product was purchased. I called the number given and talked to Brittany from College Park. She was to say the least, the worst manager I've ever had to talk to (and I've been in management myself for 20 yrs). She didn't not approve the exchange although I tried to explain to her the whole situation, although I was at the Brick store to purchase another product that would cost me an extra $2000, although my concern was valid as a senior Brick customer that under normal circumstances, I never had to return any product I purchased in the past. I was mostly confused, why the floor staff was very convincing (at both locations) that it's possible to have the exchange upon manager's approval. How does this policy apply to customers? The manager approves it to some that she likes and not to some others, like myself? If there's NO REFUND policy, wouldn't that be across the board and the staff should know it too? Why is let to interpretations? This is not professional. This is poor management and the brick lost another customer. Never purchase from ONLINE BRICK, unless you sure what product you're buying NEVER Purchase a BENSON SOFA. Both couches I got, are horrible, poor seating design, this product should not be in the market!!!