My Gosh, this place is horrible! DO NOT PURCHASE WARRANTY WITH ANY OF YOUR PRODUCTS! I found that our couch was sagging so I called and asked for a technician to come and inspect it. The technician wrote in his report that there are MULTIPLE issues with the couch, and that only ONE issue can fall under the $200 warranty I initially purchased with the couch. They refused our claim in December, when I still have another year to my warranty. I kindly called back and asked for an explanation, the secretary was extremely rude, so I asked her to pass me through to the manager (SHAYLA)... Well, Shayla was ALOT worse, and that she said "this is the procedure, and she has nothing else to do about this", even though we have purchased a total of 10 couches and 4 dining tables, and beds from this location. We have been loyal customers for over ten years and the treatment we received in December of 2019, and now in February of 2020 is just horrible, and in-humane.