Complaint / review / scam report
Vanilla prepaid mastercard
I purchased a $200 prepaid credit card from Shoppers Drug Mart and it was not activated at store level in order for me to use this right away. I phoned Shoppers Drug Mart who now has $200 of my hard earned money plus the $6.95 activation fee (which is paid but not activated) and I wanted them to reactivated or exchanged the card and activate a new card for me. I was told by shoppers to call Vanilla MasterCard so I did so, and the response I get was email me pictures of the front and back of the card, the packaging and the receipt of purchase and they will send it off to the department and they will investigate why the card was not activated (which will take up to 5 business days), they may have to resend me a whole new card which will take up to 30 days to receive. Fine print in the card agreement says they will charge a $9.95 fee to reissue a new card. I also called the People's Trust Company who make and issue these cards and they are not open on Sundays. I have called Shoppers Drug Mart head office customer service number they are not open on Sundays in order to deal with any customer complaints. I am not a happy consumer who has paid out $206.95 of her money to a company and paid for a activation service which was not done at the level it should have been done at and now have to wait a month to get my money! This is terrible business and customer service of all parties that I have gone through. I am angry and completely unsatisfied with how this is being handled or not handled in this case. Tara Gerrard
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