Complaint / review / scam report
Vanilla Mastercard
Gift card not activated


I purchased a $100.00 Vanilla Mastercard from 7 Eleven June 18, 2010. Payment was made through myBMO Mastercard credit card and a reciept was given for 100.00 and the activation fee of $5.95.

When trying to use the gift card I found out that it was not activated and was told to return to place of purchase. I went back to 7 Eleven and they said this was not their problem and stopped short of accusing me of stealing the card. (even though I have the receipt.) VAnilla mastercard did a investigation and stated that my reciept did not match the card issued and could not offer any further assistance. They said it was the fault of the 7 eleven clerk not properly activating the card. When I again contacted the 7 eleven they said it was not their problem and could not tell me why the receipt they gave me does not match the card purchased. At present I paid for a $100.00 gift and have the reciept that was given to me and I am out the total amount. This has infuriated me as I did nothing wrong and have been scammed out of $100.00. This is now more than having lost the money it is the principal of how there is no consumer protection in regards to these prepaid credit cards. I am sure that I am not the only one this has happened to. I am going to make it my mission to expose this issue, I am just looking for some advice on where to go from here. I have been a Mastercard customer for 25 years and purchased this gift as it was affliated with Mastercard which I assumed was a reputable company. I also contacted my BMO Mastercard and informed them of this issue they could not reverse my payment as if was a gift card purchase. I informed them I was a loyal customer and would hate to have to close my account over this issue. The apoligized and assisted quite readily in closing my account. I guess keeping a loyal customer is not worth their trouble. It is such a shame what this world is coming to. Thank you
Author: Contact with Author

Offender: Vanilla Mastercard

Country: Canada   Province: British Columbia   City: Vancouver

Category: Business & Finance


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