» Politics & Government » Complaint / review: Toronto Public Library - Discriminating & incompetent library personnel | #27924

Toronto Public Library
Discriminating & incompetent library personnel

I am sharing my strong & ongoing negative feeling & experience at the Yorkwoods library that I find highly discriminating relating to continued & inappropriate use of power by at least one Yorkwoods staff

I have noticed I have been the first & ONLY one got booked off in the 4 pc station area for 2-3 months. I started to see that it was almost always by Yorkwoods staff Jay who did the new booking.

I have been discussing & expressing of my concerns with Yorkwoods Senior Branch Head Stephan several times that I feel very strongly that Jay has been using her power of her library staff position to agitate & upset me by always booking off the computer that I was using, I have been watching & observing Jay did the bookings & seeing the sticky with my computer number & booked time.

Stephen told me that Toronto Public Library IT people said whichever computer had the longest booking got selected first for new booking. I told Stephan that that was not the case at all. He kept giving me excuses again

Then I have better prove that this Jay staff was abusing her power to keep booking me off of my computer. I spoke with Chris a few days after Stephan 's email that Jay booked me off from the 4 pc station #505-508. I moved to another available pc & returned to the original one I was using about 70 minutes after. At least 2 people remained who were there before my being booked off. So technically, if any of the 4 pcs gets new booking, mine should NOT be the first one, right? WRONG, less that one hour since I returned, Jay booked me off again! The 2 people who were there for at least 2-3 hours already STAYED!

No matter what I tried, coming late, logging off so that my pc would NOT be selected as having the longest booking already in case of a new booking coming, & so on. Jay still ALWAYS choose the one pc I was using for new booking request. NO ESCAPE!

I found this highly distasteful & annoying because of one power abusing staff who somehow disliking me

Also, I find Stephan acting absolutely defensive & protective of others whenever I sought out for his assistance in terms of excessive noises, library user who would not let other people use an express PC when their session is finished, people coughing/sneezing without covering their months, disruptive behavior, about Jay, & so on. ALWAYS EXCUSES!

I am completely disappointed that Jay can act out her library power & treating me in an highly discriminating manner REPEATEDLY & that Stephan has been protective of her & keeps giving me excuses after excuses


Company: Toronto Public Library

Country: Canada   Province: Ontario   City: North York   ZIP code: M3N 1M6
Address: 1785 Finch Av. West

Category: Politics & Government


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