This is what has happened to us. I will NEVER buy anything from The Brick again ever. I have e-mailed numerous times. This is my latest and I still have yet to hear from them.
I purchased a couch from you December 28th 2009 from The Brick in Guelph, ON. An Oakdale Cocoa 2 Piece Sectional. We paid $1100.00 including tax and a one year warranty. About 6 months after we purchased the couch the cushions started coming apart. Every cushion along the entire back of the couch is coming apart at the seems. I called a number of times explaining the situation. They kept saying "we will look into this and phone you back" or "We will have a manager phone you" This lasted a few months with no calls back so my husband went into the store with the receipt and they said they would send someone out to take a look at it. No one came. I have since phoned and they have been very rude and now they are saying it's been over a year and there's nothing they can do. We are FURIOUS. This matter needs to be taken care of immediately. I am prepared to contact the manufacturer themselves and even to go as far as the consumer protection board. This is unacceptable. I have never in my life been treated so poorly from a company that we have spent our hard earned money on. A couch is a purchase that should last 10 plus years. We didn't even get a year out of this one. I am expecting a prompt response to this Matter.