Complaint / review / scam report
Ashley Furniture Home Store
No refund given for ridiculously uncomfortable couch

We recently purchased a couch from Ashley furniture. We made the selection based on 2 criteria, style and comfort. When we received the couch we noticed immediately the the comfort level varied greatly from the couch we sat on in the show room. We brought our new seat cushion to the showroom to make sure we didn't just make a rash decision. The two cushions are completely different. I cannot sit our new couch, it is too uncomfortable. It actually gave me a sore back. Furthermore we had people over the holidays and it was actually embarrassing to have them sit on it. 6 separate people made jokes about it and a few said it was the most uncomfortable couch they had ever sat on.