I bought a 27" Craftsman Snowblower from the Oshawa branch of Sears Canada in November 2008. To ensure that I would have the unit when I needed it I took out a 2 year service plan as well.
The blower functioned perfectly until January13th 2009, almost 2 months after I bought the machine. While clearing my driveway the bolt holding the drive pulleys onto the driveshaft worked loose allowing the pulley to work it's way through the plastic cover. I put a call into the service department the same day. A week later a technician came out to see the machine, borrowed my user manual and ordered the parts needed.
Two weeks later another technician arrived to fix the blower but the bolt that was needed to secure the pulley was incorrect. A new order was sent, Again the same technician came, again the bolt was incorrect. Next visit was April, again incorrect bolt. The technician told me he had put in a special order and would call when the part was ready. Well I waited, UNTIL OCTOBER. When I called again and was told that the repair was complete. Again I was told the bolt was out of stock. I was given a date of December 7th for the next visit from the technician but there was no visit. A call to Sears revealed that the part would not be ready till December 15th. Again another visit another incorrect bolt.
I have asked for a replacement snowblower but I am being given the runaround. Don't buy Sears, go to Toro or Honda if you want peace of mind.