» Furniture & Equipment » Complaint / review: The Brick - False Sale | #5042

The Brick
False Sale

Purchased a couch set from the Brick in 2009. Explained that I had 6 children and needed something durable. The salesperson suggested a leather couch and showed us an array of different couches in different price ranges. He sold us 2 leather couches but failed to tell us or explain what "Bonded Leather" was. Well 2 yrs later they are falling apart and are soon to be ready for the garbage. When I called about the warranty I was told that no it would not be honored because it only covers the construction of the couch so, so much for the "blanket warranty" they sold me which had 5yrs coverage.

The Sales Manager was not only rude he told me to prove I was mislead and that this is the 1st complaint he has ever had in 9 yrs at The Brick which I find very hard to believe.

DO NOT buy bonded leather it looks nice and stays nice... if you don't use it. What a scam.


Company: The Brick

Country: Canada   Province: Ontario   City: Kitchener

Category: Furniture & Equipment


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