Complaint / review / scam report
The Brick
Delivery

My husband and i needed a new couch very badly so we have been shopping around for a while testing out A LOT of couches until we found the right one, which was hard because most of them were either too soft or rock hard. we fell in love with one but it wasnt on sale so two weeks ago( the secon last weekend in aug i think) and we saw that not only was it on sale but the floor model chair was being sold. It was a good deal and in good shape so we decided to take both. They didnt have the colour of couch we wanted there so it had to be ordered and we didnt want to pay 70 dollars for delivery when we live 5 mins away. we were told it would be in the following friday which worked for us becuase he was on vacation. we arrarnged to use husbands fathers van who lives in hamilton( 30 mins away) to pick up said furniture. on that friday husband drove all the way to hamilton( FIL was busy with work so couldnt come to us) picked up his van drove back to brantford with his nefew to help carry the couch and chair got to the brick and they had ordered us the wrong colour!!! husband asked what they would do for us becuase we had just got rid of our couch the day before making room for the new one and they said we could drive to missisauga and get it (50 mins depending on traffic) and have 75$ taken off the price or free delivery on tusday. we took te free delivery on tuesday. the next day ( a sat) we went t my mothers for the day to visit and get home and see that the brick called. He calls them back and they tell us that we didnt call them to tell them what we wanted to do so our delivery has been pushed back to wed!!! husband states that he was there IN PERSON and told the guy in the back who was dealing with the couch that we would take the tuesday del option. the person onn the phone then wants to know the name of the person we talked to still trying to get us to accept wed delivery. NO WAY! we have no couch!!! only the chair!!! where are we supposed to sit??!! after some talking they reluctantly agree to the tuesday delivery. They said they would call in the morning and let me kno when they are coming. it is now 10:22am and no phone call yet. If it doesnt come today when we either want a bigger discount for our troubles or we are returning everything and going else where! we will NEVER EVER shop at the brick unless we can take it home that day!!!
Author: Contact with Author

Offender: The Brick

Country: Canada   Province: Ontario   City: Brantford

Category: Furniture & Equipment

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