Complaint / review / scam report
Bad Boy Furniture / ENR appliances
Terrible Service

My Hubby and I recently purchased a gas stove and an over the range microwave which came free with the stove. Along with that, we bought a brown leather 'L-shaped' couch that was on sale for about $980. We had a great employee who helped us out. He even brought in the manager to give us an additional dicount on our over all purchase total.

Since we didnt have a gas hookup to our house, Mr. Friendly ( real name he claims/ our Bad Boy rep.) suggested a company Bad Boy deals with for gas. The company name, ENR Appliances.

We requested to have a right facing couch, rather than an left facing.

The day it was supposed to be delivered was about 4 business days from the purchase date.

The day before the arrival, we got a call from Bad Boy telling us that the stove would be coming. We questioned about the couch, and they told us that it would be delayed. There was no reason as to why. They told us that we had to go in the store and check in with the managers.

So, I took a day off the next day to wait for the stove. Bad Boy called us that day with problems, and that they would redeliver again tomrrow.

So again, the next day, I took a day off work. Again, they called a couple hours past 12 saying there was problems.

We went to the Bad Boy store and asked what was up with the couch.

They said that the left facing couch was having delays with getting to the store...

But then we told them we wanted the Right facing couch. Then they told us that it would be 6 weeks if we want it.

Mr. Friendly originally told us that there would be NO charge to get it Right facing, but these customer service people told us that it would be an extra 150. We fought to have them take off the 150, since it wasnt in the deal.

Soo, eventually the stove came the day after. But the stove would still take 6 weeks.

So a week after, the ENR appliance man came to the house to hook up the gas line to the house for the stove.

Again, I took a day off. I was in the house watching T.V., and I heard him drill one hole, come in the house, look at what he did, kissed his teeth, took out his tape measure, and asked me to hold it from the wall as he measure to where the stove was.

In my head I knew he screwed up. But I had him continue.

Another hole was drilled, and finally the stove was put in place.

I asked him to show me his work, and he did not hesitate to show.

Once there, I asked, "I heard two holes being drilled. Wheres the second hole? "

his reply, "I had to drill a hole inside that hole" ...

And I said O.k. and paid him $333.35.

My hubby came back home that night, and noticed something that I did not notice earlier. A hole that was terribly covered up with putty bout 4 feet away from the actually gas line hole.

I didnt notice because the ENR man was standing right where the hole was.

OVER ALL.

The service was terrible.

By the way. Calling Bad Boy for your problems is no help. We were put on hold like 12 times ( literally ) trying to figure out the couch situation, and was transfered to 3 different people.
Author: Contact with Author

Offender: Bad Boy Furniture / ENR appliances

Country: Canada   Province: Ontario   City: Scarborough (Toronto)

Category: Furniture & Equipment

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