Complaint / review / scam report
I have been in my home since the 31 May 2010. In May of this year, I started to receive bills from Direct Energy in the amount of $23.99 for water heater rental. I have been paying these bills. In August of this year I received a bill for $300.11, which somehow reflects arrears of $266.69. I called and spoke to someone in customer service (Chantelle) who assured me that she would look into this. I have heard nothing since. I just received a bill today (Sept 20) & the arrears are now $273.00. Hoping you can help.
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