» Construction & Repair » Complaint / review: Direct Energy - Billing | #5810

Direct Energy

We moved out of our home in December, phoned direct energy to give our forwarding address to mail the final bill to. When we never received a bill from Direct energy in the month of December, I phoned about the bill to the customer relations department the agent on the other and of the phone declared that I did not have an account with them, and the account that we had previously held with them was paid in full. I stupidly assumed that the agent had her information correct and assumed the bill was taken care of. WAS I EVER WRONG!! As we are finding out now there was a 63 dollar balance remaining on our bill that has now been sent to a collection agency to collect payment. When I spoke with a direct energy agent I was at first told that we indeed DID not have an account with them!!! I phoned back and spoke to a second agent who told me we DID have and account, was owing the 63 dollars that the collection agency was asking for, that they has sent us 2 bills and called 2 times... Ummm never recieved a bill, there were no calls. Asked to speak with a supervisor who then told me there were 3 bills sent out within 2 weeks, (according to the dates she listed), and we were phoned 2 times and the phone was busy. They told me to call canada post about not recieveing the bills and that we should contact our phone service provider to see why the calls had rang busy when we have CALL WAITING that goes directly to voice mail when on the other line. Why is it that this company will not take responsibility for the mistakes of SEVERAL of their employees... and admit that this is not entirely our fault?? Yes, I shouldn't have believed the first agent I spoke to, but I assumed they were doing their job!! I will never use direct energy again if I can avoid it in any way!!!


Company: Direct Energy

Country: Canada   Province: Alberta   City: Okotoks

Category: Construction & Repair


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