Complaint / review / scam report
Telus
Not able to provide end of contract

We signed up for telus high speed internet, and in doing so we received a "free" dell laptop, I received the modem, and laptop and hooked it all up, then we moved just down the road from us to renovate our home, we had Telus all through that process, then we were ready to move back into our original home, BUT in the mean time, unknown to us Telus had pulled their service from our area, so when we went to hook everything back up, they told us they we no longer able to do that...then they wanted us to pay off the remainder for the contract and for the "free" laptop...why would we be held responsible for that, when THEY are the ones who were unable to full fill their end of the deal...now they have stuck us into collections and we are disputing it, I think its disgraceful, perhaps when we signed up, they could of let us know, or even when I called 2 weeks before we moved BACK to set up an appointment for our service they could of told us...we have gone back to Shaw, where I should of stayed and are fighting this all the way!!
Author: Contact with Author

Offender: Telus

Country: Canada   Province: British Columbia   City: Abbotsford

Category: Internet & Web

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