In the summer of 2006 I purchased a digital camera at the downtown Toronto store (Unit 351 – 353 Yonge St, 416-971-5377). I also purchased a the 'Product Service Plan" warranty for it, just in case. Unfortunately within about 6 months of owning the camera one of the buttons stopped functioning. I took the camera back to the store, and the first thing I was told is that there is nothing they could do as I purchased the camera 6 months ago. When I told the staff I had a PSP - it shut them up, and forced them to actually attempt to service me. Basically, I was told that they would send the camera in for repair - which would take 3-6 weeks. If for some reason they couldn't repair it in time or the camera wasn't returned within 90 days, "they would exchange it."
However, I contacted the store this morning and was told that my camera was not fixed, and would be sent back to the store for me to pick up “some time next week” as Olympus does not give Future Shop the right to fix their product within the 1st year of purchase. I asked the staffer why I was not told this when I dropped the camera off at the store, instead of them pretending that they would be able to "fix the camera". He said he didn't know but they shouldn't have told me that. I then asked why Future Shop couldn't just exchange the camera for me, he told me they wouldn't do that and that I would have to call Olympus directly and get them to fix the camera for me. I realized at this point that this staffer, did not care about my problem and did not want to help me resolve it. His job was basically to get rid of me as fast as possible and to ensure that Future Shop did not lose any money.
I have decided not to take this situation lying down & I will fight this. I have already contacted the FutureShop Canada "service centre" via email and will follow up with a call to the store manager, the call centre and Head Office if I have to. After I resolve this issue to my satisfaction I will never shop at Future Shop or Best Buy ever again.
Do not shop at this store EVER - they do not care about you as a customer and no matter how expensive the product you bought was - they will NOT return your money for you or exchange it. And do not purchase their warranty as its a scam.