I had an urgent package for delivery from Calgary to Edmonton and sent it via Purolator. I have sent to the same address for years via Fed EX with no issues. Fed Ex was unavailable at the time we wanted to send the package, so we used Purolator.
Nine days after sending the package, it was returned. Upon calling for an explanation, I was informed that because it was an apt building, no notice to pick up was left. The package was held for 5 days (as per policy) and subsequently returned. It is not Purolators policy to call. It was up to me to follow up and have the recipient arrange for pick up.
Ridiculous. I will NEVER use Purolator again. I will spread the word as far as I can.