This is the worst delivery company out there. I had to ship some documents to India. I was suppose to use Fed-Ex but they were not available and cashier in Staples suggested to use Purolator. I did go with express shipping so package was suppose to be delivered in 4 business days. Shipped on Sep 13 with schedule delivery Sep 18.
The tracking number showed item processed in New Delhi on Sep 16 but after that no information. There as no delivery attempt and I got call from Purolator on Oct 1 saying receiver rejected the delivery. How's that possible? No-one called for delivery and no-one even know where the package is. Purolator gave me option either abandon the parcel, or return at my cost or give another address for delivery. I gave another address and still no delivery after 1 week of providing new address.
Finally after 32 days. I could have used regular mail and it would have been faster than this. No more Purolator for me and my family.