Complaint / review / scam report
Terrible service for shipping recipients

Purolator is THE worst "delivery" company out there.

I hesitate to use the word delivery, because they are essentially an inter-warehouse shipping company, and so are about as convenient as using VIA rail to get a parcel to my doorstep. They make ONE attempt at delivery (compared to 3 for FedEx and UPS) and in many or most cases the date of delivery is unpredictable. What is the chance the average joe with a job is going to be home at 1:30pm on a random weekday?

So then it goes to the warehouse, which is typically out of the way. Compare this to USPS/Canada Post, with post offices in almost every neighbourhood. So I call in a favour to get a lift to the warehouse and find the time between work-- and am confronted with a 15-person lineup and only one employee. Seeing as purolator doesn't actually make many deliveries, you would think they could amp up their warehouse staffing. 45 minutes later I get my package.

What did I pay for again?

Next time, postal service will be the first choice, then UPS/FedEx/DHL/any other company, and if my only choice is Purolator then I will no be shipping (in this case, I wouldn't have made the online purchase).
Author: Contact with Author

Offender: Purolator

Country: Canada   Province: Nova Scotia

Category: Cars & Transport


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