So about two months ago i was in a bind and wasn't able to make full bill payments (my problem i know) Anyway a "contractor" for Enmax shows up one day to disconnect my power, although since i had dogs in my yard, he was unable to do so. In leaving he handed me a nice green tag that said i had 12 hours (or 48 hours dont quite remember) to resolve the matter or my power would be disconnected. I immediately called Enmax, the lady on the other end kindly informed me of my outstanding balance and that if they did not receive full payment within a certain time frame, they would disconnect my power, and subsequently incur an extra charge to reconnect the power.
In order to pay the account i had to force my own bank account into overdraft and email in a proof of payment which was confirmed and disconnection was averted...great right? unfortunately not, today(August 28th, 2012) i received my monthly power bill complete with a nice extra $40 charge listed under Service changes - financial de-energize. Seeing know explanation of the charge on my bill i called Enmax. It was explained to me that even though my power (two months ago) was never actually disconnected, i was being charged as if it had been, and all i got back was a "Sorry sir". Oh and in case anyone from the company in question is reading this you're more than welcome to go back through my call history with your staff as i know they are recorded and hear for yourself that i was indeed assured that since i paid my account i would incur no such extra charges on my bill.