Complaint / review / scam report
Unethical account closings

Enmax, is by far one of the least ethical companies in Alberta. Enmax is a hydro company that provides water and Electricity and natural gas. Many people on fixed incomes (especially senior citizens) in Alberta or just middle class have difficulty paying their Hydro bills, Enmax in response starts penalizing for each time a person cannot make a full payment. You may start with a 100 dollar amount you cannot afford the penalties begin to quickly match the amount you cannot afford. Your actual electricity bill might be $27.12, but with extra fee's on top you will pay $76.63. These extra charges are listed, IE

Admin charges- $7.83

Delivery Charges- $14.52

Transmission charge $7.23.

After you pay for your actual electricity bill they add on 10 additional charges like the ones just listed just for the electricity. Maybe to some this sounds like an overblown concern. I will offer you this, Many people live in year round without heat the ability to cook, just lights because they simply could not keep up with these hydro bills. In a country like Canada where -30c is not uncommon this is a cruel practice to cut off hydro (including water) against those could not afford their bills. In one case in the news an elderly couple were incinerated when their propane bbq exploded in their home as they tried to heat their home during a 3 week minus -30c cold snap.
Author: Contact with Author

Offender: Enmax

Country: Canada   Province: Alberta   City: Calgary

Category: Business & Finance


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