Complaint / review / scam report
Enmax
Unprofessional

Rude employees - ELECTRICITY IS A NECESSITY. . . . NOT A LUXURY We moved from a home from having our utilities included to paying utilities extra, so we had to set up utilities. No big deal . .I thought . . because it has been over five years we are considered new customers. I guess the house that we moved into had some issues with the last tenants with not paying their bill. We moved into the place with a bar on the electric meter, so we were only allowed to run a few lights. Having three children we could not run the stove and our kettle for some reason kept blowing it. We set up the utilities and I was wondering what was going on, it is passed the 1st and we can still only run so much electricity, no stove for cooking for my children, as we got to move in a day early. I contacted Enmax and holy moly what rude people in this world. She told me that there is not new tenants at this residence and that there is an investigation out on me, um okay, what is going on? Getting no where with the rude people from Enmax I took my lease down town Calgary and they had to set us up. There is a deposit of $425.00 okay that is a huge deposit when electricity is a necessity Not a luxury, and you have 1 month to pay the deposit or you are cut off?? We have to make arrangements for a three payment process to pay this off, due to the other utilities wanting deposits not to this extreme though. Combine them altogether is quit overwhelming with rent, other bills, the extra moving expenses, children, school lunches, food etc.I received one bill in the mail owing approx 2.00 dollars for the recycling and garbage. I paid for the 1st part of the deposit of $160.00 and thought the other 2nd part owing would be mailed like a bill and all I received was other mail they sent was to the other tenants that use to live here and indicating that there is a disconnecting in effect. (seen on the envelope part) I phoned Enmax and indicated that we are new tenants . . . again, and there is a new account associated to this address, afraid of being cut off due to small children living here. I just received a call from a Tawna another nice employee (shocking) indicating a disconnection notice for me because the rest of the deposit was not paid. I have not received nothing in the mail - Three payment options that I requested for this payment. I paid the bill of $141.36 and paying $160.00, to pay the deposit quicker: knowing and expecting another bill shortly. Dealing with Enmax from when we moved into this place was a extreme nightmare.We Receiving nothing in the mail from Enmax with my name on the it, but did receive the last tenants mail from Enmax, They stated that a statement was sent out May 22nd? The only thing that I received was a phone call to disconnect tonight - because she was being nice" she will let me have a week to pay the full deposit. All this within a month, wow thank you for all the worry free connection Enmax - Awesome company you are running. :) Oh, and thank you to all your employees of call me a criminal because of the last tenants when trying to set up a new account for this residence - Greatly appreciate that!!! when trying to hook up our NEW electric bill within your company.. Thanks Tawna for being "nice." I guess it takes heartless people to work at a heartless place. I bet it feels good and puts a smile on your employees face with pride to cut electricity off on small children. I strongly think this is a good news story. This place is full of unprofessional, rude employees. Be careful where you move, you might be RED flagged from this company due to other previous tenants from that address, even when you have documentation to prove other wise.
Author: Contact with Author

Offender: Enmax

Country: Canada   Province: Alberta   City: Calgary

Category: Construction & Repair

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