I am an employee at a Canadian Tire in Ottawa. On a daily basis, I am yelled, and cursed at, made to think that I have done something wrong, and argued with until I am blue in the face.
By the time I get home after a day behind the customer service desk I don't have enough emotional energy to deal with my own life.
The store has very stupid policies, of which I will outline. These policies are overridden daily for friends, and family members.
As I am getting paid minimum wage to be harassed and verbally abused, I just thought I could give you people some information so that you are a little more reasonable with the girls you deal with behind the counter.
We are told by our management that we cannot return:
opened air mattresses
basically any item that works, but not to your satisfaction, will not be returned.
If YOU just don't like it, we will not return it.
The password numbers the girls behind the desk are given act as an override code for some of the policy issues
In my store, there are about 10 girls who work at the desk in total.
2 are supervisors, and the other 8 are average employees. Supervisors have one step more authority, and therefore have very little real power in the store.
If you don't like a product. SAY IT IS BROKEN. The store gets their money back anyway. If the item is not to your liking, SAY IT'S BROKEN, or do not expect a refund.
Also, without a receipt, an average customer service girl REALLY CANNOT do a return, so keep your receipts
Please think twice before you yell or curse at an employee. Most of us are just trying to pay our way through school.