» Electronics and household app. » Complaint / review: Canadian Tire - Return Policy | #8106

Canadian Tire
Return Policy

I purchased a Noma indoor heavy duty timer from my local Canadian Tire. I wasn't perfectly sure I was getting the right one as there was a variety of selection. I wasn't worried about it though as they have a very large sign up beside their customer service department that states that they have a wonderful return policy which is limited to a month as I recall. When I got home, I was informed that it was meant for a 2-pronged cord, and a 3-pronged one was required. I was back to the store in about 4 days to return it and get another one. They said, "Sorry we can't take it back, it's one of our items we're discontinuing". I then remembered it was on sale when I bought it, but nothing was ever stated that it would matter either! They wouldn't let me use it as a credit against an exchange or even give me a "deal" on a different one. I talked to the manager who agreed that there wasn't any way they were supposed to give me my money back on a discontinued item. Since there was no indication whatsoever on the item or pricing information or signage to that respect, I'd call that blatant false advertising and a scam!! apparently every item you buy, you'd have to ask if it was covered by the return policy/was a discontinued item. Beware.


Company: Canadian Tire

Country: Canada   Province: Alberta   City: Dawson Creek

Category: Electronics and household app.


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