Complaint / review / scam report
Canadian Tire - Franklin
Return Policy

Canadian Tire staff are extremely rude here in N.E. Calgary! We bought a gas Featherlite Weedeater which in fact was not feather light at all. We filled it with gas/oil and found that it did not perform very well, it was very heavy, the ripcord was very hard to work and it did not have a guide like some models which helps to ensure you do get too close to plants or hedges. Because I am only 5 foot tall when the gas was filled it was difficult to ensure that it would gouge into the grass.

I emptied the unit and cleaned it up and took it back to the Franklin CT Store. The return clerk was extremely rude, she said "too bad you put gas in it, we won't take it back" yes I know that doesn't sound rude but it gets better! She then said you should have looked at your receipt it states repair only, I told her that after you pay for the item looking at the receipt is not helpful so if that is the policy then it should be posted next to the item, that way customers would know the policy up front. I asked to speak to the Manager, she said "why, he's just going to repeat what I've already told you, I asked her to contact him anyway, she said "HE IS JUST GOING TO REPEAT WHAT I SAID! " That is when I told her that that was fine but call him anyway! She pick up the phone and said "There is a customer who put gas in a weed eater come and repeat what what I've just told you have to repeat it!

The Manager "Fred", who doesn't have a last name apparently, was no better when I told him that I didn't appreciate the way she spoke he just looked at me he then looked at the weed eater and said "you put gas in it, we can't take it back".

Just as well she fed him the line because I don't think he could think for himself.

It is not like I don't understand but it is the way they treat you that is unacceptable! I can assure you I will never ever shop there again.

Lesson learned ... cost $89.00 & GST!
Author: Contact with Author

Offender: Canadian Tire - Franklin

Country: Canada   Province: Alberta   City: Calgary

Category: Construction & Repair


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