My wife purchased a dehumidifier from Canadian Tire in Brantford. She was assured by the sales person that it could be returned if it didn't meet our requirements. When set up and run, it did work AT ALL. Left to run overnight there was not a drop of water in the catch basin. We carefully packaged the unit back in its original packaging, and even re-sealed the unit like new, and planned to return it for refund.
The customer service agent would not allow it to be returned, and said they could send it away for repair (back to China??). Given it was only a couple days old, and had NEVER worked properly, with a bit of further arguing they agreed to swap it for a another new unit. When asked if I could then return the new unit, they said 'No! ', as the receipt would be marked accordingly. This is in spite of the fact that they sold a faulty product, requiring me to make a return trip to the store. Had I simply said we didn't need it any longer, they would have taken it back. However, it was the fact that I honestly told them about the fact that the unit was faulty that caused the problems. That allows them to use the 'factory guarantee applies' clause to weasel out of their return policy.
After much arguing, and no manager willing to come out and see me, I left with the new replacement unit. I proceeded directly to another Canadian Tire with much friendlier return staff, and they apologized for the poor service at the Brantford store, and gave me a full refund with no problems at all.
Moral of the story: Do not tell the return clerk there is a problem with the unit. Simply return it indicating you changed your mind and don't need it. For those local, I would strongly recommend never shopping at the Canadian Tire in Brantford, Ontario.
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