» Real Estate » Complaint / review: Timbercreek - Deposit not refunded in full | #14266

Deposit not refunded in full

Today I have been informed by timbercreek they have deducted 70$ out of my deposit cheque for cleaning. That's a joke we spent 5 hours cleaning our 2 bed apartment prior to moving out. Anyone who knows cowie hill apt bock will know how filthy the building is and the superintendents never do any cleaning. The elevators are disgusting and so is the laundry room. When we moved in we never saw our apartment until the day as the previous tenants where being evicted. When we moved in it was never cleaned, there was still food I the refrigerator and mood in the bathroom. We had to spend 6 hours cleaning it while our movers waited outside, then we had to clean the carpets as they were infested with fleas. Down the months as the apartment block was infested with mice and cockroaches. Nothing got done about these complaints. I have photos of the apartment when we moved In and when we moved out and quite a few of the interior of the building. The management are appalling and the area manager is rude and abusive to you y email and phone. I complained to the head office who said they would look into it and nothing got done and I never even got a reply back from them. I stress heavily to anyone do not rent off them. The photos on the Internet of the apartment interiors look nothing like the apartment you get. We never had a check in report done and it took months to get any repairs done, in fact we gave up I the end and just put up with it. We decided to move out early and gave them the apartment back. We were assured by the building superintendent not to do any painting as he was going to paint it fresh for the new tenants. Now they want to charge us 85$ for painting. Do they actually communicate with each other! Really I can understand all the complaints people have about Timbercreek being Timbercrooks I totally agree and will never rent from the, again even if I am desperate, I have learnt my lesson from them. Please, please, please think before renting from them!!!


Company: Timbercreek

Country: Canada

Category: Real Estate

1 comment

May 27, 2013 04:56 PM
File paper work.

This was illegal and you will get the money back. They CANNOT take out any money from the deposit. The only deposit legal is Last Month Rent.

If they asked for any deposit your must get it back plus interest.

If they want money from you they have to go to small claims court!
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