Complaint / review / scam report
Power shut off without notice

For the third time this year, Enmax has shut my power off, without warning. The first time was because my husbands ex wife has not paid HER bill from 3 years earlier, and his name was also on the account.

The second time, my husband had moved, and given them his new address. They never forwarded him the final bill for the previous address, so it went unpaid. Despite hooking up at a new address, they never even attached the charge to a new bill.

Tonight, our power went out again. After calling Enmax, it turns out that they shut our power off over the last bill being underpaid by THREE DOLLARS!! So after calling them and making the payment for both the three dollar under payment, and our next bill (which they forced us to pay despite it not being due for another week) they said they would put in a request to get our power turned on. However, over an hour later, STILL NO POWER. I think it is ridiculous to shut off someones power at 730 at night, because a bill was underpaid by three dollars. Enmax states that they gave us a shut off notice, however, they did not. There is nothing in my mailbox, and nothing on my door. Should we not have the right to fix/pay the billing discrepencies before just shutting off our power? I find that this company has made the mistakes in not forwarding bills, or advising us that there is an outstanding charge, and they shut the power off with no warning. We have never recieved a shut off notice, and have been given no opportunity to fix the problem. Then, it takes hours to get the power hooked back up. I may not even get my power back tonight, as they stop turning it back on by 10pm, and it is almost 9. Very poor service, and I am sure I will be charged a fee for getting my power turned back on. Ridiculous.
Author: Contact with Author

Offender: Enmax

Country: Canada   Province: Alberta   City: Red Deer

Category: Construction & Repair


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