» Miscellaneous » Complaint / review: Purolator - Refusal to give package | #4418

Refusal to give package

After countless botched deliveries, I have finally had enough of Purolator. As a customer who has packages delivered almost on a weekly basis with Purolator, I can safely say I encountered a problem with at least 20% of the deliveries. The latest problem is that they refused to find my package in the warehouse after not delivering said package earlier that day. The useless employee's excuse was that there were too many packages to look through and that I would have to wait for another delivery attempt tomorrow. She made no effort to go into the warehouse and attempt to find my package. She offered to leave a note for the driver to come in the morning or leave the package at the depot, but I have tried that in the past and the note was completely ignored.

I also had a driver claim "delivery attempted" but obviously no such delivery was attempted since I was at home with a perfectly functioning buzzer all day. I put up with stuff like this in the past, but their new policy of not handing me my package when I go to the depot to pick it up has gone too far. If you want your package delivered consistently or you want to at least be able to pick your package up from the depot, stay far, far away from Purolator.


Company: Purolator

Country: Canada   Province: Ontario   City: Sudbury

Category: Miscellaneous


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