This company is absolutely useless. I received a phone call today about a package only being held until Oct 28, 2009 (yes, yesterday's date! ). This was the first I'd heard that they had a package for me. They left no "We missed you" paper, and didn't attempt to deliver the package to my door - I know this because I've been home for the last 2 weeks since delivering my newborn son. The message I received only provided the date they're holding my package til, the company, and the reference number.. No # to contact them at, and no info as to WHERE I could pick up my package. Looking at the tracking info, I can tell that they've been sitting on my son's birth certificate. Nice of them to not call until AFTER the date they're supposedly sending the item back. Useless.
2009/10/29 07:38 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/28 07:33 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/27 07:42 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/26 07:15 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/23 07:57 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/22 17:28 Available for Pickup via TORONTO (NORTH/NORD), ON depot
2009/10/22 11:18 Scheduled Delivery Appointment Required via TORONTO (NORTH/NORD), ON depot
2009/10/22 07:45 On vehicle for delivery via TORONTO (NORTH/NORD), ON depot
2009/10/21 15:41 Picked up by Purolator at Receiving from FRONT DESK of ONTARIO REGISTRAR GENERAL at 189 RED RIVER RD, app. 2NDFL, THUNDER BAY, ON P7B5E7 via THUNDER BAY, ON depot
But this isn't surprising. I've had 2 other packages come through them, and neither had been delivered. The first they didn't even attempt to deliver, the second I changed the delivery address BEFORE it even hit the city (I'd moved during the 2 months between the order date, and when it was shipped), and despite the company I ordered from changing the address, and ME calling them every day for 2 weeks, Purolator still attempted to deliver it every day to my old address. I was then promised that it'd be delivered that day because they had kept screwing up the delivery.. Called back at the end of the day wondering where my package was, only to find out it hadn't gone out, and that I'd get it 3 days later and that I couldn't pick it up because they'd lost it in one of the trucks. Suffice to say, the only reason the item in the package wasn't broken, was because of the packing foam that the original company packed it in - the box was ripped up and dented all to hell.
Worst service ever. Avoid this company like the plague.